What should I do if I was a passenger in an Uber or Lyft wreck?

Your first priorities after a rideshare injury are getting help, protecting your safety, and keeping an accurate record of what happened.

IF YOU ARE INJURED, SEEK MEDICAL TREATMENT.

Safety and medical care come first. Call 911 when someone is injured. Gathering evidence should not delay emergency care.

SAVE ANY RECEIPTS OR RIDESHARE TRIP INFORMATION.

Take screenshots or recordings of your rideshare app or any correspondence. As a rideshare passenger, your claim depends on the documentation of your trip in combination with information about the wreck. Save the ride details: Keep the receipt, trip date and time, driver information, vehicle details, and relevant app messages.

GATHER EVIDENCE; TAKE PICTURES, VIDEO, AND OBTAIN DOCUMENTS.

Identify everyone involved. Keep information for your driver and the other drivers. Explain where you were sitting and what you personally saw or heard. Try to obtain insurance details, witness contacts, photographs, and retrieve any police incident reports. Include vehicle positions, damage, and road conditions whenever possible.

EVEN IF YOU AREN’T SURE, AN ATTORNEY MAY MAKE A HUGE DIFFERENCE IN YOUR CASE.

A qualified Attorney can help review your case. Without experience, it can be difficult to navigate as a rideshare passenger. The driver’s activity at the time of the collision matters when identifying applicable insurance. Do not assume the driver’s ordinary personal policy covers rideshare activity.

KEEP YOURSELF IN THE LOOP.

Follow through afterward. Notify your insurer promptly, follow your medical provider’s recommendations, and keep treatment records, receipts, and information about missed work. If you or a loved one have been severely injured, it may make sense to allow a qualified Attorney to take on your case while you focus on recovery.

WHAT'S SHOULD I EXPECT MOVING FORWARD?

Stay in communications with your medical provider and legal team. More than one insurance company may be involved. Your team will explain which information each insurer needs. Your case may require information from the platform and several insurers. Reporting through the app is useful, but it does not replace medical care, necessary police reporting, or reviewing the insurance claim process. Keeping claim numbers, documents, and notes about conversations together makes follow-up easier.